L & W Auto Body Inc - Randolph, Massachusetts

Tom Barbato

my 2019 ram 5th gen truck needed a new engine. almost traded it in but L&W gave a good quote to install a used crate motor and stated that the install would take a couple weeks.
i honestly was expecting to be disappointed when it was done. figured something would go wrong or truck wouldn't drive the same, sound the same etc..
Not only did L&W finish the job when they said they would, but my truck sounded and felt the same, just like it did before the last engine crapped itself. there were no issues, no extra costs and i think they gave it a good wash. The ? on top, is they included a 2 yr warranty. ? been piling the miles on my truck for few weeks now. glad to have it back.

Tia Mame

My car was rear ended in an accident and my insurance company recommended this shop for repairs. After the car was in the shop for a few days, I placed a call to follow up on the status. When I called I was told they had already filed paperwork stating my car was a total loss, but I was never updated or informed of this information. After discussing next steps with my insurance company, I was told the shop would call me to retrieve my belongings prior to my car being picked up by the tow truck. The next day, I received a voicemail message from the shop AFTER my car had already been towed. When I explained I hadn’t had the chance to clean out my belongings, the woman on the phone told me they had assumed that it had already been cleaned.

My car was towed to a storage lot in Mendon and I had to drive almost an hour away to retrieve my belongings. The associate at the storage lot informed me someone at the shop had authorized the pick up of the vehicle, even though I was never contacted. I was also told I couldn’t retrieve my belongings without proper footwear, a detail I was unaware of. I had to make a stop at a local Walmart to buy shoes that I didn’t even need, all in order to be able to get to my car. This was an ordeal to go through after losing my car and it could’ve been easily avoided, unfortunately this was a negative experience that demonstrated a lack of professionalism and lack of communication with customers. I’m very disappointed in how this was handled.

Jenny N

Make sure it's the CORRECT car when you call to ask about the progress of it. The representative was nice, but they gave us the wrong information for weeks which lead to such disappointment.

Someone rear ended us and our insurance partners with this shop to do the repairs. We called for weeks to track and monitor the progress of the car. Everything looked great! We were excited to have our car back, and the day before we were supposed to pick it up....we find out that it was somebody else's car (with the same make and model AND last name), and ours was actually declared a total loss (the accident wasn't the only thing that gave us whiplash lol)

There was some confusion...human errors, but it was so disappointing especially after having called so many times :/ just make sure it's the right car!!

Carol DorrisClayman

A huge THANK YOU to the entire staff at L&W. Starting with pleasant customer service, ease of scheduling appt and convenience of Hertz car rental right next door.
My 2016 Honda HR-V was side swiped from front to back on the passenger side, including tire rim damage.
L&W worked with my insurance company, kept me well informed of progress, and completed job in a timely manner.
I was 100% satisfied and beyond thrilled with their quality of workmanship, needless to say vehicle was cleaned inside and out.
I wouldn’t hesitate for a moment to use or recommend L&W.

SaBRe SiN

Great place to go to get your car repaired. They take pride in their work and their job is A+! The rental place Hertz is right next door and L&W is reasonable in price and great service. My car looks like it's brand new! They also cleaned the outside of my car and did a very good job. Thanks L&W! Highly recommend them!

Jennifer Flores

I can’t express how happy I am to have found a company, people who care and value their customers. I have taken my car here multiple times for accidents I was not at fault for, fixing my boyfriends car as I type this and fixing my door for chipped paint. I definitely recommend they always take care of you and your vehicle.

M Rubin

Amazing top notch high quality service. They provide comprehensive services including general maintenance such as oil changes. Above all squeaky clean with the detail and presentation, the premises inside are spotless. Look
No further this place does 5 plus star work and they stand behind it. They provide detailed and thorough knowledgeable updates. True pros, so glad I finally got situated with them. Suzanne in the front administration has been receptive, Scott the owner manager stands by high quality from
Start to finish. Deeply recommend

Michael Blutt

L & W Auto Body was recommended by a neighbor that is an auto insurance appraiser to repair damage from a minor rear end accident. They were professional and courteous in every way from the first call to picking it up today. They assisted me in understanding insurance issues and coordinated the rental car to make drop off and pick of my car as smooth and hassle free as I can imagine. Since my car was in the shop they were able to also detail and touch-up the paint on the entire car at a very reasonable additional charge. I am thrilled about the quality of the work and was able to pickup my car today, Friday, days earlier than the original estimate of Next Tuesday. I will highly recommend them to anyone; friends, family, and neighbors. It would be nice if all businesses were as professional as L & W Auto Body, great people, honest service, and quality work what more can you ask for.